Columbia Colocation / Crescent Bar Internet, LLC
Crescent Bar Internet, LLC dba Columbia Colocation ("Columbia Colocation," "we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines the types of information we collect, how we use and protect that information, and the choices you have regarding your personal data. By using our services or visiting wacolo.com, you agree to the terms described in this policy.
We collect information necessary to provide and support our services. This includes customer names, service addresses, billing addresses, phone numbers, and email addresses. For colocation customers, we may also collect hardware details and network configuration information. We may also collect information when you contact us by email, text, phone, or through our website contact form.
Website visitors may have basic analytics data collected, such as browser type, IP address, and page interactions, via tools like StatCounter and Google Analytics. We do not intentionally collect personal information from children under the age of 13.
We use the information collected solely for the purpose of delivering and maintaining our services, managing billing, providing customer support, complying with legal obligations, and improving our operations. We may use customer contact information to provide account updates, service notifications, or responses to inquiries.
We do not track customer internet traffic or inspect the contents of data traversing our network beyond the scope required by legal, technical, or support requirements.
Columbia Colocation does not sell customer information to third parties. Information may be shared with service providers only as necessary to process payments or deliver technical services. These parties are contractually obligated to handle information securely and lawfully.
We may disclose data if required by law, court order, or lawful request by public authorities.
Columbia Colocation does not use text messaging for marketing purposes. We only respond to customer-initiated messages for service inquiries, support, or account-related communication. Standard message and data rates may apply based on your mobile carrier.
We retain customer data only as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal, regulatory, accounting, or reporting requirements.
Customers have the right to request access to the personal information we hold about them, to correct inaccuracies, or to request deletion where appropriate. Requests may be submitted by email to [email protected]. We may retain certain information if required by law or for legitimate business purposes.
Our website, wacolo.com, uses StatCounter and Google Analytics to gather basic usage statistics. These tools may use cookies. Embedded content from third-party sites may independently collect data. You may opt out of Google Analytics via the Google Analytics Opt-out Add-on.
Columbia Colocation reserves the right to modify or update this Privacy Policy at any time. Changes will be posted on our website, and material changes may also be communicated directly to customers.